Emails Templates

Customize customer facing booking emails.

TimeKit new email templating feature allows you to customize following customer facing booking emails:

  • Customer email when booking is created i.e. Notify customer of booking
  • Customer email when booking is cancelled i.e. Notify customer of cancelled booking
  • Customer email when booking is declined i.e. Notify customer of declined booking
  • Customer email when group booking is created i.e. Notify customer of group booking
  • Customer email when booking reminder is sent i.e. Remind customer of booking

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Feature availability

Please be advised email templates is only currently available on the Platform and Enterprise plans.

Step-1: Click on "Templates" menu on the left side

Once you click on Templates menu you will be presented with 5 customer facing email templates for booking emails.

  • Customer email when booking is created i.e. Notify customer of booking
  • Customer email when booking is cancelled i.e. Notify customer of cancelled booking
  • Customer email when booking is declined i.e. Notify customer of declined booking
  • Customer email when group booking is created i.e. Notify customer of group booking
  • Customer email when booking reminder is sent i.e. Remind customer of booking
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Step-2: Select email template

Once you selected email template you want to override it will show screen below:

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It will show name of the email that you want to override along with project dropdown. You can select project from the dropdown to apply this email template to specific project.

You can then see a checkbox called "Override Default Template" by default this option is turned off and TimeKit will send default email.

If you decide to override our default template with your code you can select this checkbox. Once checkbox is selected it will present with blank twig editor as shown below:

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We support twig for our email template make sure to checkout documentation on Twig before you start overriding your email template to prevent email issues.

In order to check twig documentation you will see a documentation link on top right of the editor as shown below:

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Step-3: Insert available tags for your email template

You can append dynamic variables available in "Available Tags" card on the right. Place the cursor in your editor where you want to add new tag, now click on the tag that you want to append. It will insert the tag where your cursor was placed before you clicked the tag.

Tags are like variables that you can use to customize your email template. We only support available tags at this moment which are enough to provide you the data you need for your customer email.

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Step-4: Test your changes

Once you know how to insert dynamic tags and create your own email template using twig documentation. You can now test your changes before you save them.

In order to test your changes click on "Test Email" button as shown below:

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Clicking Test Email button will open a new popup as shown below, enter email address where you want to send your new email template preview and then click on Send button.

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Open your email inbox and verify new email template changes before you save and publish them live.

Available Tags

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Note

Following tags are list of all tags used in all email templates. You can only use once that are available in email template while editing your email template.

TagDescription
voipCustomer Voip
phoneCustomer phone
booking.stateState of your current booking
booking.graphGraph used for current booking
booking.project.slugSlug for your project related to your booking
booking.project.nameName of your project where this booking belongs
booking.resource.voipVoip for owner of the booking
booking.resource.nameName of the owner of the booking
booking.resource.phonePhone of the owner of the booking
booking.resource.timezoneTimezone of the owner of the booking
booking.resource.emailEmail of the owner of the booking
customerMeta.*In email template we provided sample tag longitude and latitude in customer meta however this field is dynamic. This field basically represent Customer Fields in your project, grab the slug from your customer fields and use it here manually.

For example: if you added a new phone field in customer field you can use customerMeta.phone tag in your email template.
customer.voipVoip of the booking customer
customer.nameName of the booking customer
customer.emailEmail of the booking customer
customer.timezoneTimezone of the booking customer
cancelUrllink for cancelling your booking
rescheduleUrllink for rescheduling your booking
startstart date for the booking
endend date for the booking
whatThe title of the booking
whereA description of the location of the booking
descriptionA description of the booking
seatsNo of filled seats for group bookings
cancel_messageMessage provided during cancelling the booking
decline_messageMessage provided during declining the booking