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Notifications & webhooks

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Use webhooks to customize your customers experience or integrate Timekit with your own organization.

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Disable Timekit's default emails

By default Timekit will send emails on behalf of you when a booking changes state. This can be disabled from the Admin Dashboard, if you want to send your own custom emails and rely on webhooks.

What is a webhook?

You can use webhooks to be notified about changes that happens to a booking. If there are any changes to a booking Timekit will let you know about that change.

How to set up a webhook?

You can setup and configure your webhooks from the Admin Dashboard under API settings.

When to use webhooks?

Webhooks are great when you want to control the customer experience and flow by implementing other services or processes in your customer experience. For example if you have payments as part of your service setup.

You can hook into any state change in a booking on Timekit, so if you want to be notified when a booking is created, confirmed or cancelled by customer you should use webhooks.
Lets say you want to post to Slack every time you get a new booking for your project "Sales Demo", you can setup a webhook on Timekit to notify Zapier and you will tell Zapier to post something in Slack.

We have an article about setting up Timekit + Zapier here: http://help.timekit.io/working-with-the-api/send-custom-emails-and-other-notifications-with-webhooks-via-zapier

Webhook payload

The webhook you'll receive will contain most of the relevant booking associated info you need. If there's anything else you need, you have to make a subsequent API call to retrieve it.

Here's the included payload data:

Native fields:

  • id
  • state
  • graph
  • completed
  • created_at
  • updated_at

Related models:

  • event
  • calendar
  • customers
  • attributes
  • user
  • project
  • meta
  • available_actions
  • customer_action_links
  • owner_booking

An example

Let's look over an example webhook from Timekit. This is the data that you get from Timekit about a single booking:

{
  "id": "b3c99d95-6a46-4957-b30e-bfc929efabc3",
  "state": "confirmed",
  "graph": "instant",
  "completed": false,
  "created_at": "2017-12-05T10:13:17+0000",
  "updated_at": "2017-12-05T10:13:18+0000",
  "customers": [{
    "id": "de64b2f7-cdbd-4929-94e8-5813e5a44367",
    "name": "Marty McFly",
    "email": "[email protected]",
    "phone": "",
    "voip": "",
    "timezone": "America/Los_Angeles",
    "meta": "{}"
  }],
  "event": {
    "id": "18b9d750-7ca7-4275-afed-15f7a6a3c54b",
    "what": "Doc. Emmett Brown x Marty McFly",
    "where": "TBD",
    "description": "Comment: If my calculations are correct, when this baby hits 88 miles per hour...",
    "rsvp": "accepted",
    "allDay": false,
    "start": "2017-12-05T14:00:00+0000",
    "end": "2017-12-05T15:00:00+0000",
    "created_at": "2017-12-05T10:13:17+0000",
    "updated_at": "2017-12-05T10:13:24+0000"
  },
  "calendar": {
    "id": "f30c9c39-317c-4a28-915e-66a0abeabf09",
    "provider_id": "[email protected]",
    "provider_access": "owner",
    "provider_primary": true,
    "provider_sync": true,
    "name": "[email protected]",
    "description": null,
    "foregroundcolor": "#1d1d1d",
    "backgroundcolor": "#4986e7",
    "created_at": "2015-05-12T03:49:11+0000",
    "updated_at": "2017-12-05T10:13:24+0000",
    "provider": "google"
  },
  "attributes": {
    "customer": {
      "comment": "If my calculations are correct, when this baby hits 88 miles per hour...",
      "email": "[email protected]",
      "name": "Marty McFly",
      "timezone": "Europe\/Madrid"
    },
    "event": {
      "calendar_id": "f30c9c39-317c-4a28-915e-66a0abeabf09",
      "description": "Comment: If my calculations are correct, when this baby hits 88 miles per hour...",
      "end": "2017-12-05T16:00:00+01:00",
      "invite": true,
      "my_rsvp": "accepted",
      "participants": ["[email protected]"],
      "start": "2017-12-05T15:00:00+01:00",
      "sync_provider": true,
      "what": "Doc. Emmett Brown x Marty McFly",
      "where": "Hill Valley"
    },
    "event_info": {
      "calendar_id": "f30c9c39-317c-4a28-915e-66a0abeabf09",
      "description": "Comment: If my calculations are correct, when this baby hits 88 miles per hour...",
      "end": "2017-12-05T15:00:00+0000",
      "participants": ["[email protected]"],
      "start": "2017-12-05T14:00:00+0000",
      "what": "Doc. Emmett Brown x Marty McFly",
      "where": "Hill Valley"
    }
  },
  "user": {
    "id": "14ac45d1-5e38-4d1c-9cb9-4fcaa447fa97",
    "first_name": "Doc. Emmett",
    "last_name": "Brown",
    "name": "Doc. Emmett Brown",
    "email": "[email protected]",
    "image": "https:\/\/lh5.googleusercontent.com\/-9gtmiFGk5Q4\/AAAAAAAAAAI\/AAAAAAAAABk\/-qnPdiM7I2M\/photo.jpg",
    "timezone": "America/Los_Angeles",
    "created_at": "2015-05-12T03:48:59+0000",
    "updated_at": "2017-07-05T16:19:45+0000"
  }
}

This data contains info about the booking (current state, created_at, etc), the customer (name, email etc), the event (start, end etc).

Best practices

When you receive a webhook you need to respond with a 200, 201 or 204 HTTP status code to acknowledge that you have successfully received the webhook. If you dont respond with a 2xx we will try again 3 times and after that the webhook will be recorded as failed.

We are working on the ability to replay webhooks via the Admin if they have failed.

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Character limit for webhooks

Please be advised that the limit for webhook URLs is 255. Webhooks with longer URLs will be truncated.

Updated over 1 year ago